Privacy Policy for Tiwi Travel
At Tiwi Travel, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including tour bookings, flight reservations, car rentals, and hotel bookings. By accessing or using our website and services, you agree to the collection and use of your information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal information when you interact with Tiwi Travel:
- Personal Identifiers: Full name, email address, phone number, date of birth, and other personal details.
- Travel Information: Travel preferences, flight details, hotel and car rental bookings, destination preferences, and tour package choices.
- Payment Information: Credit card or debit card details, billing address, and other payment-related information.
- Device and Usage Data: IP address, browser type, operating system, and other technical data related to your access of our website.
- Communication Records: Emails, chats, and phone conversations with our customer service team.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To Provide Services: To process and manage your tour, flight, car rental, and hotel bookings.
- Customer Support: To respond to your inquiries, complaints, or requests and provide customer support.
- Improvement of Services: To personalize and enhance your experience with Tiwi Travel, including improving website functionality and service offerings.
- Marketing and Promotions: To send promotional materials, special offers, and information about travel packages. You can opt-out of marketing communications at any time.
- Transaction Processing: To complete bookings and manage payment transactions securely.
- Legal Compliance: To comply with legal obligations and resolve disputes under applicable laws in Kenya and international jurisdictions.
3. Sharing Your Information
We may share your personal data with third parties for the following purposes:
- Service Providers: We work with trusted third-party partners, such as airlines, car rental agencies, hotel providers, and payment processors, who help us deliver our services. These partners are required to handle your data securely and only for the purpose of providing the services.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
- Legal Requirements: We may disclose your information to comply with legal obligations, protect our rights, or in response to valid legal processes (e.g., court orders, police requests), under both Kenyan law and applicable international laws.
- With Your Consent: We may share your information if you explicitly consent to such sharing.
4. Data Security
We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction. These measures include encryption, secure servers, and regular security audits. However, no system is entirely secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to remember your preferences, track usage patterns, and analyze site traffic. You can control cookie settings through your browser preferences. However, disabling cookies may affect your ability to use some features of our website.
6. Your Rights
Depending on where you reside, you have certain rights regarding your personal data. These may include:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You can request the deletion of your personal data, subject to legal requirements.
- Opt-out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails we send you.
- Data Portability: You can request a copy of your personal data in a structured, commonly used format.
- Restriction of Processing: You may ask us to restrict the processing of your data in certain circumstances.
If you are located within the European Economic Area (EEA), you also have the right to file a complaint with your local data protection authority if you feel your rights have been violated.
To exercise these rights, please contact us using the details below.
7. International Data Transfers
As Tiwi Travel operates in Kenya and serves international clients, your personal data may be transferred to, stored, and processed in countries outside of your country of residence, including in Kenya. By using our services, you consent to the transfer of your personal data to these countries, which may have different data protection laws than those in your country. We ensure that appropriate safeguards are in place to protect your data during these transfers.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Tiwi Travel. We are not responsible for the privacy practices or content of these external sites. We recommend that you review the privacy policies of any third-party websites you visit.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately so we can take steps to remove such information.
10. Changes to This Privacy Policy
Tiwi Travel may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a revised effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal data is handled, please contact us:
Tiwi Travel
Email: info@tiwitravel.com
Phone: +254 718 467 358
